Customer Care

"Here at The Mall Blackburn we always work hard to give you the best shopping experience. Our Mall team are on hand to give you any assistance you may require and our specially trained Customer Services team are always nearby to answer your queries. We'll help you locate lost property, assist you with photocopying and faxing or purchase a parking permit. For further assistance, you can also visit the Mall Management Office located on the second floor above Costa Coffee."

A message from Loraine Jones, General Manager, The Mall Blackburn.

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The Ask Me Point

Gift Card

The Mall Gift Card can be used as payment in nearly all of our shops within The Mall Blackburn (any store equipped for Mastercard), making them the perfect gift for everyone. The card can be purchased from the Ask Me Point or online.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Blackburn. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current jobs.

Dry Cleaning drop off and collection point

Your Dry Cleaning drop off and collection service has arrived at the Ask Me Point in Victoria Court!

There has never been a better way to sort out your Dry Cleaning needs on the way to work or on a shopping trip! All you need to do is drop it off at the Ask Me Point and Acorns of Lancashire do the rest!

For more information visit the Ask Me Point in Victoria Court or email

Kiddie Cabs

Hire one of our Mini Shoppers from the Ask Me Point and keep your little ones entertained whilst you enjoy shopping for longer. Suitable for pre-school children, each cost £3 per hour or £5 for two hours. A £5 refundable deposit is required.


WorldHost Recognition

The Mall Blackburn has gained national recognition for its outstanding customer service after being awarded WorldHost Recognised Business status.

Our Ask Me Point is located in Victoria Court. You can find Mall Management on the second floor above Costa Coffee.

Mall Management

  • Loraine Jones

    Loraine Jones

    General Manager

    Email me
  • Andrew Smith

    Andrew Smith

    Operations Manager

    Email me
  • Laura Diffey

    Laura Diffey

    Marketing Manager

    Email me
  • Vickie Mawdsley

    Vickie Mawdsley

    Marketing Assistant

    Email me