Facilities & Accessibility


Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio) to all floors of The Mall Blackburn. Our entrances have either automatic doors for easy access and assistance dogs are always welcome.  Hearing loops are fitted at our Ask Me Point desk to assist the hearing impaired.

Blackburn Market is also fully wheelchair accessible from all the main entrances. There are lifts to The Mall and Car Park next to TCK Deli.

Disabled Parking

There are 38 disabled parking bays located near to the entrance/exit doors to The Mall Shopping Centre. Designated disabled parking bays are also available on Church Street, just outside the Markets main entrance.

Disabled Toilets and Changing Places
Disabled toilets are located within easy reach at the County Court entrance. For added peace of mind there is an emergency alarm inside the toilet, should you need it. Changing Places facilities are available in Blackburn Market, these bathroom facilities have more space and equipment including a height adjustable changing bench and hoist.


Just Can't Wait Card

For those with a Just Can't Wait Card for those with Crohn's and Colitis the Ask Me Point desk can advise where this can be used across the centre

Quiet Hour

The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our What's On page for upcoming events.

The Entertainer also run a quiet hour by switching off music and loud demo products in store for the first hour of opening every Saturday..


Face Covering Exemption Cards 

If you are exempt from wearing a face covering, please visit www.gov.uk where you can download & print exemption badges, exemption cards or a mobile phone card version.



We want you to shop in comfort. That's why at The Mall Blackburn we pride ourselves on the accessibility and standards of our toilet facilities. They can be located on the ground floor at the County Court Entrance.

You can also find toilet facilities in the Market, at the back of the hall near the corner of the food court.

Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. At The Mall Blackburn our Parent and Baby room has a changing mat, a baby changing and feeding area It's clean and secure, so you can all take time-out and refresh.  Baby changing is located on the first floor within next to Beauty Spot Warehouse and at Core 5 on level 1 above Millie's Cookies.

You can also find baby changing facilities in the Market, at the back of the hall near the corner of the food court.


Free WiFi is available for shoppers at The Mall Blackburn. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.  

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