Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio) to all floors of The Mall Blackburn. Our entrances have either automatic doors for easy access and assistance dogs are always welcome. Hearing loops are fitted at our Ask Me Point desk to assist the hearing impaired.
Blackburn Market is also fully wheelchair accessible from all the main entrances. There are lifts to The Mall and Car Park next to TCK Deli.
Wheel Chair Hire
Wheel chairs are available free of charge from the Ask Me Point, if you would like to pre-book your wheelchair please telephone 01254 54455. Or you can contact Shopmobility on 01254 669254, they provide mobility scooters and power chairs are located in Blackburn Market.
There are 38 disabled parking bays located near to the entrance/exit doors to The Mall Shopping Centre. Designated disabled parking bays are also available on Church Street, just outside the Markets main entrance.
Disabled Toilets and Changing Places
Disabled toilets are located within easy reach on the first floor within Lord Street Mall next to Costa Coffee and also at the County Court entrance. For added peace of mind there is an emergency alarm inside the toilet, should you need it. Changing Places facilities are available in Blackburn Market, these bathroom facilities have more space and equipment including a height adjustable changing bench and hoist
Just Can't Wait Card
For those with a Just Can't Wait Card for those with Crohn's and Colitis the Ask Me Point desk can advise where this can be used across the centre
The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our What's On page for upcoming events.
The Entertainer also run a quiet hour by switching off music and loud demo products in store for the first hour of opening every Saturday..
From Tuesday 12th November, official sunflower lanyards will be available at our Ask Me Point. These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.
Autism Awareness Training
Our pledge for Purple Tuesday 2019 is to provide Autism Awareness training to all of our guest facing teams. Once trained the teams will receive a recognisable Autism Aware pin badge to wear.
We want you to shop in comfort. That's why at The Mall Blackburn we pride ourselves on the accessibility and standards of our toilet facilities. They can be located on the ground floor at the County Court Entrance and also on the first floor within Lord Street Mall next to Costa Coffee.
You can also find toilet facilities in the Market, at the back of the hall near the corner of the food court.
It's no fun for little ones (or you) when they are uncomfortable. At The Mall Blackburn our Parent and Baby room has a changing mat, a baby changing and feeding area It's clean and secure, so you can all take time-out and refresh. Baby changing is located on the first floor within Lord Street Mall next to Costa Coffee and County Court next to Beauty Spot Warehouse.
Free WiFi is available for shoppers at The Mall Blackburn. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.