Facilities & Accessibility


Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities.

There are lifts (with audio) to the Gallery Level of The Mall, outside Debenhams, as well as lifts to all car parks. All lifts in The Mall Luton have emergency alarms and low level buttons. Our entrances have either automatic doors or none for easy access and assistance dogs are always welcome. Hearing loops are fitted at our Ask Me Point desk to assist the hearing impaired.

Disabled parking
There are disabled parking bays in the Market Car Park and Central Car Park. If using the Market Car Park in the evening, please park on the Ground floor only as the lifts in the Market Car Park are not accessible during the evening as they all lead into the closed part of the centre. Alternatively Central Car Park can be used in the evening as access to the lift is maintained. 


You'll find our Shopmobility on level 3 of Market Car Park open weekdays from 9am to 4.30pm. This service is available to all those less able shoppers that require a wheelchair, electric scooter or powered scooter to enable them to enjoy The Mall Luton's shops and facilities. For further information please telephone 01582 738936 or visit www.lutonshopmobility.co.uk

Quiet Hour
The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore will hold one quiet hour for children during every family event we run, for details please see our What's On page for upcoming events.

The Entertainer also run a quiet hour by switching off music and loud demo products in store for the first hour of opening every Saturday. 

Superdrug will be continuing the quiet period held in store from 8.30am - 3pm on Purple Tuesday every Tuesday until the end of 2020.


Dementia Awareness

All of our customer-facing staff have had Dementia Awareness training.

Disabled toilets

Our disabled toilets are free of charge and controlled by radar keys, to gain access enquire at the Ask Me Point in Central Square, alternatively Radar keys can be purchased from the Town Hall. The disabled toilets are located near Bute Square next door to Footlocker, near Central Square by The Fragrance Shop and in Church Street Mall at the entrance to the indoor market. For added peace of mind there is an emergency alarm inside the toilets, should you need it. There is also a hoist in the Central Square disabled toilet facility.

Sunflower Lanyards

These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.  Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com

Face Covering Exemption Cards 

If you are exempt from wearing a face covering, please visit www.gov.uk where you can download & print exemption badges, exemption cards or a mobile phone card version.



Freshen Up

Visit our main facilities, featuring mens, ladies, disabled and parent facilities, situated off Bute Square next door to Footlocker. You can also find toilets located at the entrance to the indoor market in Church Street Mall.

Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, head to Bute Square (next to Footlocker) to find our recently refurbished parent and baby facilities, complete with fun and colourful designs on the walls, four baby changing stations, a private feeding area with sliding door and comfortable chairs plus a wall of games for toddlers, and a larger toilet with room for a buggy or pram.


Free WiFi is available for shoppers at The Mall Luton. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.  

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