Frequently Asked Questions

General Safety Precautions

With the easing of restrictions, what measures are you taking to continue to offer a safe place to shop?

We continue to place the utmost importance on the health and safety of our guests, customers, and employees and continue to implement a number of preventative measures throughout the centre since the outbreak of COVID-19. These include escalating the intensity and frequency of our cleaning procedures and providing hand sanitisers at each entrance. We continue to encourage all our visitors and staff to practice good hygiene with regular hand washing. We remain diligent in our approach to the virus and are maintaining an ongoing dialogue with the local health authority and will continue to adhere to the latest official advice provided.

Do I need to wear a face covering or mask to enter the centre?
As of 27th January 2021 face coverings are no longer mandatory. We are still encouraging that guests continue to practice good hygiene with regular hand washing, wearing face coverings and keeping space between yourself and others.


What are the centre opening hours?

The centre's opening hours are normal though specific stores may vary from their regular times so please contact the store directly for confirmation.


Will your play area be open?

The play area has now reopened.

Will there be seating in The Mall? I can't stand for long periods, what support is available to me in the centre and in the queue?

We are reopening our seating areas in The Mall.

Is the Ask Me Point open?

Yes the Ask Me Point is open.


How can I find out the most up to date store information, and details of store opening times?

Please keep an eye on this article on our website aswell The Mall’s Instagram (@themallluton), Facebook (@TheMallLuton) and Twitter (@TheMallLuton) for the latest updates.