Quiet Hour

24th May - 10th Jan

At The Mall everyone is welcome, and we know that shopping experiences for people with autism spectrum conditions, sensory sensitivities and mental health conditions like anxiety can be stressful. That is why we are launching a weekly Quiet Hour in the shopping centre to create a more welcoming environment for all.


Every Tuesday, from 24th May, between 9am and 10am the centre will be turning off music and radio systems, limiting our tannoy messages (these will only be used in emergency situations), ensuring no fire alarm testing is taking place and turning off our digital screens. We are also providing additional training for our teams to support this initiative.

We are encouraging all of our stores to support this initiative, and nearly all are participating.

The Entertainer also hold quiet hours every morning for the first hour of opening and Tesco Express hold an additional quiet hour every Wednesday.


If you would like more information on this initiative, please contact us here