We Encourage

It is really positive to hear from the Government’s recent announcement that restrictions are lifting on the 19th July. Protecting the health and safety of guests and staff remains our number one priority, and we will encourage the wearing of face coverings, keeping a safe distance and washing hands regularly whilst visiting the shopping centre as we continue to respect and protect each other.
We will keep certain measures in place to do our part to help control the spread of the virus for the foreseeable future, including enhanced cleaning regimes for all areas and hand sanitising points at all entrances.

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We realise some people may be anxious, particularly about visiting busy places, and will continue to inform the community about the quietest times to shop via our social media channels and website.

As we ease out of restrictions we are mindful that everyone will be moving at different paces and will appreciate if everybody shows consideration towards other guests and centre staff over the coming months.

Here, you'll find everything you need to know to shop safely with us this year.

Safe Shopping

We continue to place the utmost importance on the health and safety of our guests, customers and employees, following government advice to provide a safe environment. We want everyone in our centres to feel as safe as possible so please adhere to the government guidance to help prevent the transmission of Coronavirus (COVID-19). We Encourage: Hands, Face, Space.

  • Do not enter the centre if you are experiencing any of the COVID-19 symptoms
  • We encourage face coverings to be worn unless exempt
  • Maintain a respectful distance from other members of the public
  • Respect and follow the instructions outlined by our retail stores and centre security team

If you haven’t already, please download the NHS Covid-19 app. It's the fastest way of knowing when you're at risk from coronavirus (COVID-19).   

When to Shop

We advise visiting at quieter hours in the morning (9am-11am) and evening (5pm-7pm) to avoid queues.

What’s Open

All our stores are now open – see our full list of stores here.

However,  some of the Mall Maidstone store may retain capacity numbers 

 Stores that may retain capacity level*:  

Cake Box - Capacity of 2

Grape Tree - Capacity of 6

J C Rook - Capacity of 12

Matalan - Capacity of 82

Subway - Capacity of 12 

The Entertainer - Capacity of 48

Timpson’s - Capacity of 5

Wilkos - Capacity of 105

*Please note these may change 

We very much look forward to welcoming you back to The Mall Maidstone- we’ve missed you!