Customer Care

" There is a lot of local pride in The Mall and I will be working hard to ensure that it continues to thrive, for the benefit of both our retailers and our shoppers. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask Me Point team are always nearby to answer your queries. For further assistance, you can also visit the Mall Management Office situated on Level 1, next to Burger King."

A message from Rebecca, General Manager, The Mall Walthamstow


If you're looking for a particular store, let our Assistants point you in the right direction.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The Ask Me Point assistants can help you with any around town queries that you may have.


If you require assistance in calling a taxi, just go to the Ask Me Point and we will call one for you.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Walthamstow. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current vacancy details.

Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Ask Me Point. Or alternatively, please call: 020 8509 0016.

WorldHost Recognition

The Mall Walthamstow has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact the Ask Me Point on 020 8509 0016 or

Mall Management

  • Naunid Ranu

    Naunid Ranu

    Operations Manager

    Email me
  • Richard Jones

    Richard Jones

    Marketing Manager

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  • Balazs Csanadi

    Balazs Csanadi

    Operations and Administration Assistant

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  • Chantal Pearson

    Chantal Pearson


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