Customer Care

" There is a lot of local pride in The Mall and I will be working hard to ensure that it continues to thrive, for the benefit of both our retailers and our shoppers. Our Mall Team are on hand to give you any assistance you may require and our specially trained team are always nearby to answer your queries."

A message from Liz, General Manager, The Mall Walthamstow



If you're looking for a particular store, let our Assistants point you in the right direction.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The Guest Lounge (coming soon) can help you with any around town queries that you may have.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Walthamstow. Please visit our Guest Lounge (coming soon) to find out more and pick up an application form or visit the job vacancy pages on this website for current vacancy details.

Lost property

If you have misplaced or found any items simply report the items to a member of security. Or alternatively, please call: 020 8509 0016.

WorldHost Recognition

The Mall Walthamstow has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact Mall Management on 020 8509 0016 

Mall Management

  • Richard Jones

    Richard Jones

    Marketing Manager

    Email me
  • Balazs Csanadi

    Balazs Csanadi

    Operations and Administration Assistant

    Email me