Customer Care


During this difficult time, we are placing the utmost importance on the health and safety of our guests, customers and employees, working within the confines of directions from the government.


Therefore, in line with the government’s guidance our Guest Services Lounge is closed untill further notice. All services offered at the Guest services lounge including Collect Plus collections and returns are currently suspended.


You can still order online at and collect or return in the centre using our new Amazon Locker service.


Thank you for your cooperation.






The Guest Services Lounge is located on the 1st floor near the public facilities.


If you're looking for a particular store, let our Assistants point you in the right direction.

Lost property

If you have misplaced or found any items simply report the items to one of the assistants at the Guest Services Lounge. Or alternatively, please call: 020 8826 1912.


If you require assistance in calling a taxi, just go to the Guest Services Lounge and we will call one for you.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Wood Green. Please visit the Guest Services Lounge to find out more or visit the job vacancy pages on this website for current vacancy details.

Local information

Looking for somewhere to entertain the children? Would like to go and watch a theatre performance? The assistants at our Guest Services Lounge can help you with any around town queries that you may have.

WorldHost Recognition

The Mall Wood Green has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

If you have any enquiries please contact the Guest Services Lounge on 020 8826 1912 or

Mall Management

  • Samantha Davidson

    Samantha Davidson

    General Manager

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  • Damien Gough

    Damien Gough

    Operations Manager

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