Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio and low level buttons) to all floor of The Mall Wood green. A ramp also provides easy access from the car park.
The disabled toilet is within easy reach on the first floor. It's free of charge and is controlled by radar keys which can be obtained from the Guest Services Lounge. For added peace of mind there is an emergency alarm inside the toilet, should you need it.
We have disabled parking bays which can be found on level 2 of the west car park (off Caxton Road).
A wheelchair is available for your use free of charge from the Guest Services Lounge.
The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our What's On page for upcoming events.
These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required. Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com
Face Covering Exemption Cards
We want you to shop in comfort. That's why at The Mall Wood Green we pride ourselves on the accessibility and high standards of our Freshen Up toilet facilities. They can be located on the first floor.
It's no fun for little ones (or you) when they are uncomfortable. At The Mall Wood Green our newly refurbished Parent and Baby room has two changing mats, a private feeding cubicle a baby changing and feeding area and a toddler toilet which has an attendant present. It's clean and secure, so you can all take time-out and refresh.
WiFi & Phone Charging
Free WiFi is available for shoppers at The Mall Wood Green. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.
Low on battery? Charge on the move at The Mall with Joos!
Joos allows you to charge on the move, meaning you can always use your phone to stay connected, make payments and more - all without having to wait by a plug in the wall or locking your phone away!
You can pick up a Joos power bank at the Joos Box located on the upper floor food court next to the entrance to Cineworld. Simply download the Joos app on iPhone or Android, use the map to locate your nearest Joos Box and charge while you shop, stress free!
Once charged, you can return the charger to any of the Joos Boxes, either in the shopping centre or in another venue, whichever is the most convenient for you! Simply find your nearest and hit the return button.
Joos allows you to charge safely, too. Between users, Joos power banks quarantine themselves in their protective slot long enough to kill off viral agents. All of Joos' equipment and power banks are also sanitised for extra comfort. But that’s not all, the power banks are made with medical grade antimicrobial plastic... for that extra piece of mind.
Stay charged with Joos!
Joos is located on the Upper Level near Cineworld
Joos terms & conditions
Download from the App Store
Download on Google Play