Accessibility
Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with different access needs. There are lifts (with audio and low level buttons) to all floors of The Mall Wood Green. A ramp also provides easy access from the car park.
Disabled toilets
The disabled toilet is within easy reach on the first floor. It's free of charge and is controlled by radar keys which can be obtained from the Guest Services Lounge. For added peace of mind there is an emergency alarm inside the toilet, should you need it. There is a second disabled toilet in the Market Hall located between the Mayes Road entrance and Continental Deli.
Disabled parking
We have disabled parking bays which can be found on level 2 of the west car park (off Caxton Road). Please be aware that your full Blue Badge must be on display in your windscreen to avoid incurring a fine. Please note that disabled bays are not exempt from paying for the car park, so please pay on exit via the payment machines or online - visit reefparking.com/pay and enter code location ID 5051
Family parking
Family parking bays can be found on level 2 of the west car park. These are available on a first come first served basis; you do not need a permit but we ask that guests respect others' needs and only use them if visiting with young children.
Wheelchair hire
A wheelchair is available for your use free of charge from the Guest Services Lounge.
Quiet Hour
The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests, so every Tuesday from 9am-10am the mall music is turned off.
Sunflower Lanyards
These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required. Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com
Freshen Up
We want you to shop in comfort. That's why at The Mall Wood Green we pride ourselves on the accessibility and high standards of our toilet facilities which can be found on the first floor. If you need anything, including free period products, just pop into the Guest Lounge next door.
Baby Fresh
It's no fun for little ones (or you) when they are uncomfortable. At The Mall Wood Green our Parent and Baby room has two changing mats, a private feeding cubicle, a baby change and feeding area and a toddler toilet. It's clean and secure, so you can all take time out and refresh.
WiFi & Phone Charging
Free WiFi is available for shoppers at The Mall Wood Green. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.
